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TERMS & CONDITIONS OF SALE
General terms and conditions for the online store at www.schulzelondon.com operated by Schulze London Ltd.
2 Order Placement
(a) - To place an order you must provide your name, address, email address and submit your credit / debit card number, card expiry date, and security number. Without this information we cannot process your order. We ask for a contact telephone number so we can contact you if there is an issue with your order. In some instances we may pass on your contact details if a delivery company needs to contact you. All international orders have to have a telephone contact number for delivery company purposes. Once we have processed your order and provided an order confirmation, we will prepare your goods for delivery. Your order confirmation will include a unique order number, please quote this number in correspondence with us relating to the order. We reserve the right to reject any order at any time.
(b) - In exception to the above mentioned mechanism a purchase contract regarding some specially declared custom made products or other specially signed products is concluded in an individual way. You will be informed about this in the product description. You have the possibility to sent an enquiry to us and we will proceed in an individual way by sending you an offer. If you would like to accept this offer you have to sign this and send it back to us. The other provisions of this business terms remain unaffected by this procedure.
You are entitled to cancel your order provided you do so within 7 working days after the day on which you receive the products. If your order has already been despatched please follow the procedure set out in our Returns Policy. If you want to cancel an order prior to order despatch, please contact our customer services department on email@example.com.
5 Prices & Payment
All prices on the website are in Pound Sterling (£ GBP). These prices exclude delivery costs, which will be added to the total amount due. Payment for all goods must be made in advance by credit, debit card or paypal at the time of ordering. Please remind that: Schulze London is not liable for fees charged in the country of destination. If additional costs like taxes, duties or custom fees apply in the country of delivery, these costs are borne by the customer.
To be eligible to purchase products from Schulze London website you must:
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not authorise payment to us, we will not be liable for any delay or non-delivery. By agreeing to buy a product, you authorise us to transmit your information to, and to obtain information about you from, third parties in order to authenticate your identity and payment. In the event of a delay in payment we may cancel or suspend any other outstanding order until you have paid the due amounts.
In the unlikely event of a pricing error on any item, we will contact you to rectify the issue. We reserve the right to modify incorrectly priced items after sale. We may refuse to process any order or service at any time.
6 Promotional Codes
Promotional codes can be used on our website checkout only. Only one offer code at a time can be used. Gift vouchers and sale items are excluded from offers.
All products are sold subject to the specific product description. All reasonable care is taken by Schulze London to ensure the product details and description are accurate when they are entered on to the system. We undertake due diligence by providing an exact description (e.g. origin, date, age, period) but nevertheless we are unable to give a guarantee of the authenticity of the item. Items described as „antique“ or „vintage“ are goods that have been previously used. The condition of these items is not new and therefore by nature they may show signs of wear or aging which provide the characteristic charm and value of the unique product. By agreeing to purchase such an item the costumer understands and accepts that the goods are not as new and may show signs of wear and ageing. Please also take in mind, that many of our products are hand-made and that the charm and value of the results of the products are also due to small imperfections that make every piece unique. Therefore we would like to point out, that we are not liable for minor differences. Furthermore the pictures provided on the online shop try to reflect the reality but we would like to point out that the images are for illustration purpose only. Of course in every environment the lightning is different and this will have minor effects for example on the colour of the products. Almost all of our textile products may be dry cleaned only. Only if noted differently you can wash the goods on 30oc. Many products are photographed or shown with additional props, these are not included in the sale of the product. Please refer to product description for relevant information. Your understanding is appreciated.
8 Custom Items
Custom made items (including custom soft goods, upholstered furniture, lampshades or other specified products) will be commissioned specifically for you. We will send you full details of the proposed work in an order confirmation. You must sign and date the hard copy of this document and return it to us by post. You may be sent fabric swatches or other relevant materials. If so please sign to confirm the selection and return it to us with the order confirmation. For all custom items we require a deposit of 50% of the total custom order value prior to work commencing. We will inform you when the goods are ready for despatch, and request payment of the balance due on the order.
We will despatch the goods to you once full payment has been received. You may without charge cancel your order anytime up to returning the signed order confirmation. If you cancel the order after returning the signed order confirmation but before despatch of the goods, you will be charged a cancellation fee of 50% of the total commissioned order. However we cannot issue refunds on custom items once they have been despatched to you.
9 Limitation of Liability
Our liability to you under these terms and conditions will not exceed the total value of the order. Neither of us shall be responsible for loss of income, loss of business, loss of anticipated savings, loss of data, or any waste of time. We will not be liable for any defect in the goods arising from: fair wear and tear; wilful damage; accident; negligence by you or any third party; your using the goods in a way that we or the manufacturers do not recommend; your failing to follow the manufacturer’s and/or our instructions; or from any alteration or repair you carry out without our prior written approval. We accept no liability for any offence you may suffer as a result of the goods as you are deemed to have satisfied yourself of the nature and type of goods to be purchased before placing an order with us.
10 Events Beyond Our Control
We cannot be held liable if events that are beyond our control affect our ability to meet these terms. We will make all reasonable efforts to deliver our service, but we may extend our delivery times in these circumstances. Such events include (but not limited to) industrial, civil, military or terror action, fire, natural disaster, interruption of transport or communication networks, and failure by our suppliers to supply the goods to us. If we have been unable to overcome such an event within 6 weeks we are entitled to cancel your order providing a full refund and without any further penalty.
You may not transfer any of your rights or obligations under these terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these terms to another organisation, but this will not affect your rights under these terms.
The contract between us and these terms and conditions shall be governed by and construed in accordance with the laws of England and Wales , and any dispute arising under them shall be subject to the exclusive jurisdiction of the courts of England and Wales.
All copy, photographs, graphics, logos, illustrations and any text used in conjunction with any media from Schulze London, in particular the contents of this website, are subject to copyright. Any unauthorised copying, will constitute an infringement of copyright.
We reserve the right to vary or withdraw these terms from time to time as we see fit.