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RETURNS

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.

If you are a customer based in the EU, you have the right to cancel your order with us under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs). We hope that you will be pleased with your purchase, however you may return your order within 7 working days of delivery for UK orders, and 14 days for international orders. Returned items which are not in new or unused condition cannot be credited. All returns must be sent back to us in the original packaging, please ensure they are packaged securely and sufficiently to withstand delivery. The amount refunded will not include P&P paid. There are no refunds on sale items.

If you return an item we recommend using insured registered post and keep proof of postage. We cannot refund items broken or lost during return transit. Unless the item is faulty, it is returned at your own cost. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Please email us with return item details prior to posting the item.

The address for returns is: Schulze London, Ringwall Strasse 8, 63808 Haibach Germany

Damaged or Defective Goods

In the unlikely event that the goods are damaged or defective please inform us immediately after delivery. We may ask you to return the goods to us at your cost. These terms will apply to any repaired or replacement goods we supply to you. After verifying that the goods are damaged or defective, we will take one of the following actions:

   •    Provide you with a full or partial refund, including the cost of your returning the goods to us 

   •    Replace the goods 

   •    Repair the goods 

   •    Provide a credit note


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